Teams Integration

To enable notifications:

1. click directly on the ControliQ contact card:

2. select Receive ControliQ notifications and you will then receive confirmation message:

If the ControliQ App is unable to connect to Teams then you will receive an error message:

Ensure you have SSO (single sign on) for ControliQ using Azure Active Directory.

3. You can then define what Team notifications you require through Notification configuration.

The Skills Query will return details of any staff members that have skills in the selected task where the task is not linked to their home team. Identifying who outside of the Team may have skills for the team’s tasks helps to identify where help may be obtained from other teams during busy periods.

You can receive lists of staff members with particular skills in a Core Skill, submitting the message "Get staff members skilled in [coreskillname]" will return a list of staff members with that skill (skill level greater than 0):