The Task Handling Time report gives you a monthly view of the average amount of time core tasks take to complete. You can view this data for the workgroup overall or by individual team members.
To view the Task Handling Time by task for the workgroup select the Task option from this drop-down menu. To view the information by team member, select User.
Workgroup
Select the workgroup that you would like to view the report for from the drop-down menu.
Start and End Date
The THT report displays data by month. Select the first and last months of data you would like to report on by clicking on the calendar icon or by typing the abbreviated month name directly into the cell.
View Report
Once you have set you parameters click here to view your report.
You can refine the list of team members or tasks displayed by typing the full or partial name into the search field.
Please note that to search by core task you must expand the team member data first. To search by team member the core task data needs to be expanded first
Time Intervals
You can view your data in hours or minutes by selecting the required unit here.
Export / Resize
Clicking this icon will allow you to export your report to Excel. Please note the report will export as it is displayed on the screen so if lower-level data is required expand the report before exporting.
Click and hold on the slider to resize columns.
Tasks
Expanding a Core task will display first the Case Category detail and then the Case Type.
Monthly Values
For each month included in the report task handling time will be calculated.
This is based on the total time logged against the expanded task for each category during the month and the total number of items logged.
Total Effort
The Total Effort details the total time logged to the selected core task for each category during all the months included in the report.
Total Volumes
The Total Volumes details the total number of the selected core task for each category captured during all the months included in the report.
THT
The THT is the calculated time spent on a core task each time it was completed during all months included in the report.
Please Note:- If effort is captured against a core task but no units are recorded the effort will still be included in the Total Effort value
Clicking on the icon next to a Core task allows you to expand the data to view the THT by case category and then further expand the data to view THT by case type. This highlights if a particular task takes more or less time for different types of case.
Categories
Expanding a Core task will display first the Case Category detail and then the Case Type.
Monthly Values
For each month included in the report task handling time will be calculated.
This is based on the total time logged against the expanded task for each category during the month and the total number of items logged.
Total Effort
The Total Effort details the total time logged to the selected core task for each category during all the months included in the report.
Total Volumes
The Total Volumes details the total units that were captured for each core task for each category during all the months included in the report.
THT
The THT is the calculated time spent on a core task each time it was completed during all months included in the report.
Please Note:- If effort is captured against a core task but no units are recorded the effort will still be included in the Total Effort value
You can refine the list of team members or tasks displayed by typing the full or partial name into the search field.
Please note that to search by core task you must expand the team member data first. To search by team member the core task data needs to be expanded first
Time Intervals
You can view your data in hours or minutes by selecting the required unit here.
Export / Resize
Clicking this icon will allow you to export your report to Excel. Please note the report will export as it is displayed on the screen so if lower-level data is required expand the report before exporting.
Click and hold on the slider to resize columns.
Team Members
When viewing by User the team members linked to the workgroup will be displayed at the highest level of the report.
Monthly Values
For each month included in the report task handling time will be calculated.
This is based on the total time logged against core tasks during the month and the total number of items logged.
Total Effort
The Total Effort details the total time logged to core tasks during all the months included in the report.
Total Volumes
The Total Volumes details the total units that were captured for all core tasks during all the months included in the report.
THT
The THT is the calculated time spent on core tasks each time one was completed during all months included in the report.
Please Note:- If effort is captured against a core task but no units are recorded the effort will still be included in the Total Effort value
Clicking on the icon next to a team member allows you to expand the data to view the THT by core task and then further expand the data to view THT for each core task by category and type.
Tasks
Expanding a team members data will show their THT for the core tasks they have completed during the period being reviewed.
Monthly Totals
For each month included in the report task handling time will be calculated.
This is based on the total time logged against each core task during the month and the total number of items logged.
Total Effort
The Total Effort details the total time logged to each core task during all the months included in the report.
Total Volumes
The Total Volumes details the total units that were captured for each core task during all the months included in the report.
THT
The THT is the calculated time spent on each core task every time one was completed during all months included in the report.
Please Note:- If effort is captured against a core task but no units are recorded the effort will still be included in the Total Effort value
Running a Task Handling Time Report
or by typing the abbreviated month name directly into the cell. 
Clicking this icon will allow you to export your report to Excel. Please note the report will export as it is displayed on the screen so if lower-level data is required expand the report before exporting.
Click and hold on the slider to resize columns.
icon next to a Core task allows you to expand the data to view the THT by case category and then further expand the data to view THT by case type. This highlights if a particular task takes more or less time for different types of case.
